✦ Legal

Terms of Service

These Terms of Service govern your use of the MediaiXi website and engagement with our marketing services. Please read them carefully.

1. Acceptance of Terms

By accessing or using the MediaiXi website (mediaixi.com) or engaging MediaiXi for services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or services.

These terms apply to all visitors, clients, and potential clients. MediaiXi reserves the right to update these terms at any time. Continued use of the website or services after updates constitutes acceptance of the revised terms.

2. Our Services

MediaiXi provides digital marketing services including but not limited to:

• Performance marketing campaign management (Google Ads, Meta Ads, Programmatic)
• Media planning and buying
• Branding and creative strategy
• Free media audits (preliminary analysis, non-binding)
• Marketing strategy consulting

The scope, deliverables, and timeline of any client engagement will be defined in a separate Service Agreement or Statement of Work (SOW) signed by both parties.

3. Website Use

You may use the MediaiXi website for lawful purposes only. You agree not to:

• Use the website in any way that violates applicable local, national, or international law
• Transmit unsolicited or unauthorised advertising or promotional material
• Attempt to gain unauthorised access to any part of the website or its systems
• Use automated tools, scrapers, or bots to extract content from the website
• Reproduce, duplicate, or copy any content from the website without written permission
• Use the website to transmit any harmful, offensive, or disruptive content

MediaiXi reserves the right to restrict access to the website for any user who breaches these terms.

4. Client Engagement Terms

Scope of work

All client engagements are governed by a signed Service Agreement or SOW. The SOW will define: scope of services, deliverables, timelines, fees, and reporting cadence. Any changes to scope must be agreed in writing by both parties.

Client responsibilities

Clients agree to:

• Provide timely access to ad accounts, analytics, and other required platforms
• Provide brand assets, copy approvals, and creative feedback within agreed timelines
• Ensure advertising spend is funded and available before campaign launch
• Communicate changes to business goals, products, or target audience promptly

Performance expectations

MediaiXi makes no guarantees of specific results including ROAS, revenue, clicks, or leads. All projected outcomes are estimates based on historical data and industry benchmarks. Actual performance depends on market conditions, platform algorithms, budget, creative quality, and other factors outside our control.

5. Payment & Fees

Payment terms are defined in each client's Service Agreement. Standard terms include:

• Monthly retainer fees invoiced at the start of each service month
• Payment due within 14 days of invoice date
• Late payments may incur an interest charge of 1.5% per month
• Ad spend is paid directly by the client to the respective platforms (not through MediaiXi)
• Setup fees (if applicable) are non-refundable once work has commenced

MediaiXi reserves the right to pause services for accounts with overdue payments.

6. Intellectual Property

MediaiXi's IP

All website content including text, graphics, logos, images, and code is the property of MediaiXi or its licensors. Nothing on this website grants you a licence to use any MediaiXi intellectual property without written permission.

Client deliverables

Upon full payment of all outstanding invoices, clients own the creative deliverables produced specifically for them (ad creatives, copy, etc.). MediaiXi retains ownership of all strategy documents, frameworks, processes, and tools used to deliver services.

Case studies

MediaiXi may use anonymised or attributed client results as case studies and marketing materials, unless the client has explicitly requested otherwise in writing.

7. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the engagement. This includes business strategies, financial data, audience data, and campaign performance metrics. Neither party will disclose such information to third parties without prior written consent, except as required by law.

8. Limitation of Liability

To the maximum extent permitted by applicable law, MediaiXi shall not be liable for:

• Any indirect, incidental, consequential, or punitive damages arising from use of our services
• Loss of revenue, profits, data, or business opportunities
• Platform policy changes by Google, Meta, or other advertising platforms that affect campaign performance
• Account suspensions or bans imposed by advertising platforms
• Inaccuracies in client-provided data that affect campaign setup or targeting

MediaiXi's total liability in relation to any client engagement shall not exceed the total fees paid by the client in the 3 months preceding the event giving rise to the claim.

9. Termination

Either party may terminate a service engagement by providing written notice as specified in the signed Service Agreement (typically 30 days).

MediaiXi may terminate immediately if the client:

• Fails to pay outstanding invoices after 30 days past due
• Requests services that violate platform policies or applicable law
• Engages in behaviour that is abusive or harmful to MediaiXi staff

Upon termination, all client-owned assets and account access will be returned. Outstanding fees remain due and payable.

10. Governing Law

These Terms of Service are governed by and construed in accordance with applicable laws. For clients in the United States, disputes shall be resolved under US law. For clients in the UAE and GCC region, disputes shall be resolved in accordance with UAE commercial law.

Any disputes arising from these terms that cannot be resolved through good-faith negotiation will be referred to binding arbitration before court proceedings are initiated.

11. Contact

If you have questions about these Terms of Service, please contact us: