1. Who We Are
MediaiXi ("we", "our", or "us") is a performance marketing agency providing Google Ads, Meta Ads, media planning, and branding services to businesses in the United States and United Arab Emirates.
Our website is located at mediaixi.com. Our primary contact email is hello@mediaixi.com.
When you visit our website, submit a form, or engage with our services, we may collect personal information about you. This policy explains how we handle that information.
2. Information We Collect
Information you provide directly
We collect information you voluntarily submit through forms on our website, including:
- Name and email address (contact and audit request forms)
- Company name and website URL
- Monthly advertising budget and primary ad channels
- Any messages or details you include in form submissions
- Phone number (if voluntarily provided)
Information collected automatically
When you visit our website, we automatically collect:
- IP address and approximate geographic location
- Browser type and version
- Device type (desktop, mobile, tablet)
- Pages visited and time spent on each page
- Referring website or search query
- Session recordings and heatmap data (via Microsoft Clarity)
- Conversion events and goal completions (via Google Analytics 4)
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries — when you submit a contact or audit request form
- To deliver our services — if you become a client
- To send follow-up communications — including audit results, discovery call confirmations, and service information you have requested
- To send marketing emails — only with your explicit consent, which you can withdraw at any time
- To improve our website — using analytics and session data to understand how visitors use our site
- To meet legal obligations — including compliance with applicable data protection laws in the USA and UAE
We do not sell your personal data. We do not share your information with third parties for their own marketing purposes.
4. How We Share Your Information
We may share your information with the following trusted third-party service providers, solely to operate our business:
- HubSpot — CRM and form processing (USA-based, GDPR compliant)
- Google Analytics 4 — website analytics
- Microsoft Clarity — heatmap and session recording analytics
- Brevo (formerly Sendinblue) — email marketing automation
- Calendly — discovery call scheduling
All service providers are contractually required to handle your data in accordance with applicable privacy laws. We do not sell, rent, or trade your personal information to any third party.
5. Cookies & Tracking
We use cookies and similar tracking technologies to improve your browsing experience and analyse website traffic. The types of cookies we use include:
- Essential cookies — required for the website to function (cannot be disabled)
- Analytics cookies — Google Analytics 4, Microsoft Clarity (can be declined)
- Marketing cookies — used if you interact with paid ads that link to our site (can be declined)
You can manage your cookie preferences at any time via the cookie consent banner on our website, or by adjusting your browser settings. For more details, see our Cookie Policy.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy:
- Form submissions — retained in our CRM for up to 3 years, or until you request deletion
- Email marketing lists — retained until you unsubscribe or request removal
- Analytics data — retained per the default settings of Google Analytics 4 (14 months) and Microsoft Clarity (90 days)
- Client records — retained for 7 years for legal and accounting compliance
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
For USA residents (including California/CCPA)
- Right to know what personal information we collect and how it is used
- Right to request deletion of your personal information
- Right to opt out of the sale of your data (we do not sell data)
- Right to non-discrimination for exercising your privacy rights
For UAE residents and international visitors (GDPR-aligned)
- Right of access — to request a copy of your personal data
- Right to rectification — to correct inaccurate data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
To exercise any of these rights, contact us at hello@mediaixi.com. We will respond within 30 days.
8. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website is served over HTTPS with SSL encryption. Our third-party providers maintain their own industry-standard security practices.
However, no method of internet transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party websites, including LinkedIn, social media platforms, and client or partner websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any third-party site you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. For significant changes, we may notify you by email if you are a subscriber or client. Continued use of our website after changes constitutes acceptance of the updated policy.